In stock orders placed by 1:00PM PST are typically shipped the same business day. We ship via U.S. Postal Service (USPS) and United Parcel Service (UPS).

We will do everything we can to expedite you order the same day, however, we can not guarantee it will ship the day you place it. Most orders will ship within 3 business days.

We will notify you of any backordered items along with lead time and any other relevant information within one business day of your original order. If any item is backordered you will be notified by email within 3 business days after placing your order. Backordered items are shipped as they become available.

When your order is shipped, you will receive an email confirmation containing a packing list and shipment tracking information.

Jolilingerie.com collects client information to enhance your shopping experience. This privacy policy is intended to assist you in understanding what information we gather about you when you visit our web site, how we use that information, and the safeguards we have in place for that information.
This Privacy & Security statement applies only to the information collected online at Jolilingerie.com.

Information we collect online: General browsing information: Jolilingerie.com gathers navigational information during each visitor's use of our web site. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells Jolilingerie.com about the use of our web site by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our site. It also tells us about the technical efficiencies of our web site and services (i.e. the time it takes a visitor to connect to our web site or download pages). The navigational information helps us better understand a visitor's experience at Jolilingerie.com and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.

Categories of information collected include name, address, e-mail address, recipient's name and e-mail address, order information, telephone number, credit card information and messages or reminders you create.

Using personal information we collect online: Jolilingerie.com uses the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products or web site, including adding you to our print catalogue mailing list.

Joli Lingerie email: Joli Lingerie email allows you to receive exclusive information about special offers, media events, and new products. If at any time you would like to stop future delivery of Joli Lingerie email, please follow the removal instructions located at the bottom of each email. Asking to be removed from Joli Lingerie email will not prevent you from receiving e-mail communications relating to any online order you place at Jolilingerie.com, requests to participate in surveys about our products or other operational e-mail communications.

Privacy of children on our website: To ensure compliance with federal law, Jolilingerie.com does not knowingly collect or maintain information provided by children under the age of 13.

Questions or concerns: If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at customerservice@jolilingerie.com

Security statement: Jolilingerie.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.

Browser compatibility / security: We designed Jolilingerie.com to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox and versions 1.2 or higher of Safari.

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

All contents on Jolilingerie.com are licensed only for the personal, household, educational use by a single individual. Reproducing or redistributing content in any way is forbidden. Copying content from Jolilingerie.com, editing it and posting it on another site is also forbidden. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or in any way exploit, any of the Content or the Service in whole or in part. Framing of this site is forbidden.

Limited license: Jolilingerie.com grants to you a limited, revocable and non-exclusive license to access and make personal use of the site solely for its intended purpose of acquiring lingerie online and for no other purpose. Jolilingerie.com may revoke this license at any time and without prior notice, for any reason or for no reason, in Jolilingerie.com s’ sole discretion. No portion of the site may be modified, copied or framed without the express prior written consent of Jolilingerie.com except that you may make one copy of these terms of use for your personal records.

Terms and conditions: Conditions of sale and payment terms. To purchase any product online from our Site, you must be at least eighteen (18) years of age or the applicable state age of majority. Prior to the purchase of any product or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products and services are final. All charges from those sales are nonrefundable.

Methods of payment: Credit card terms and taxes. All payments for purchases of products online must be made by VISA, MasterCard, American Express, Discover or PayPal. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT JOLILINGERIE.COM, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS FOR THE PURCHASE OF PRODUCTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases of products from our Lingerie store (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Jolilingerie.com of any discrepancies within thirty (30) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Jolilingerie.com does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Jolilingerie.com or its agents. Except to the extent Jolilingerie.com actually collects the same from you at the time of purchase, you are responsible for paying any governmental taxes imposed on your purchases of lingerie, including, but not limited to, sales, use or value-added taxes.

Changes to prices or billing: Jolilingerie.com reserves the right, at any time, to change its prices and billing methods for all products sold, effective immediately upon posting on the site.

Order acceptance policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jolilingerie.com reserves the right at any time after receipt of your order to accept or decline your online lingerie order for any reason. Jolilingerie.com further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity of lingerie supplies you ordered of any item. Your order will be deemed accepted by Jolilingerie.com upon shipment of products or performance of services that you have ordered. Title to goods passes to you upon delivery to the common carrier. We may require additional verifications or information before accepting an online lingerie order.

Copyright and trademark notice: All text, images, graphics, user interfaces, photographs, trademarks, logos, artwork and other content depicted in the Jolilingerie.com catalog (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such content on the site is owned or licensed by or to Jolilingerie.com, and is protected by copyright, trademark laws, and various other intellectual property rights laws. Except as expressly provided in this terms of use, no part of the lingerie catalog site or content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Jolilingerie.coms' prior express written consent. Jolilingerie.com expressly disclaims all responsibility and liability for uses by you of any content obtained on or in connection with the lingerie site.

Product descriptions: Jolilingerie.com makes all attempts to provide accurate descriptions of the products offered at www.jolilingerie.com. However, we do not warrant that the product descriptions found in our lingerie store is accurate, complete, reliable, current, or error-free. If a product offered by Jolilingerie.com is not as described, you may return it if it is in new and unused condition according to our return policies.

Mispriced products: Jolilingerie.com shall have the right to refuse or cancel any online lingerie orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Jolilingerie.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jolilingerie.com shall immediately issue a credit to your credit card account in the amount of the charge.

Inventory: Jolilingerie.com uses commercially reasonable efforts to keep accurate inventory information available for all products available for purchase through our online lingerie store. We cannot, however, guarantee that all products will be "in stock" at the time we seek to fulfill your order. Should this occur, we will notify you by e-mail that one or more of your purchased products are not available for timely shipment. At such time, you can do nothing, and we will fulfill your order once the product is available, or, if you prefer, you may cancel your order by contacting us before such item ships. If we determine that a backordered item will no longer be available, we will also notify you and automatically cancel your order.

Disclaimer: THE ONLINE LINGERIE SITE IS PROVIDED "AS IS," "AS AVAILABLE" AND WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY WITH RESPECT TO THE QUALITY, PERFORMANCE OR FUNCTIONALITY OF THE SITE OR WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SITE OR THAT THE ONLINE LINGERIE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. FURTHERMORE, JOLILINGERIE.COM MAKES NO WARRANTY THAT ANY DEFECTS, WHETHER KNOWN OR UNKNOWN, WILL BE CORRECTED, OR THAT THE ONLINE LINGERIE SITE WILL BE VIRUS-FREE. JOLILINGERIE.COM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN THOSE STATES, JOLILINGERIE.COMS' LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. ANY WARRANTIES WITH RESPECT TO PRODUCTS PURCHASED ARE LIMITED TO THOSE WARRANTIES EXPRESSLY MADE BY THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT PURCHASED WITH RESPECT TO SUCH PRODUCT.

Limitation of Liability: UNDER NO CIRCUMSTANCES WILL JOLILINGERIE.COM BE LIABLE UNDER ANY SECTION OF THESE TERMS OF USE OR UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) THROUGH THE USE OF ITS ONLINE LINGERIE STORE WHETHER OR NOT JOLILINGERIE.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. JOLILINGERIE.COM SHALL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND IN NO EVENT SHALL JOLILINGERIE.COMS’ LIABILITY TO YOU EXCEED THE GREATER OF (i) THE AMOUNT YOU HAVE PAID TO JOLILINGERIE.COM FOR THE PUCHASE OF PRODUCTS DURING THE THIRTY (30) DAYS IMMEDIATELY PRIOR TO DAMAGE OR (ii) TEN DOLLARS ($10.00). NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THESE TERMS OF USE MAY BE BROUGHT BY YOU OR JOLILINGERIE.COM MORE THAN ONE (1) YEAR AFTER THE EVENT UNDERLYING THE CAUSE OF ACTION HAS OCCURRED. THE TERMS OF THIS SECTION WILL SURVIVE ANY TERMINATION OF THESE TERMS OF USE AND YOUR USE OF THE SITE. IN JURISDICTIONS THAT RESTRICT LIMITATION OF LIABILITY PROVISIONS, JOLILINGERIE.COM; LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. THIS LIMITATION WILL APPLY REGARDLESS OF THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Links: The online lingerie site may contain links to third party sites within our content and through our advertisers or suppliers. We are not responsible for and do not endorse or recommend any of the content offered by other sellers on these sites or other lingerie stores, nor are we responsible for your use of these sites or any transactions you perform on them. Be aware that any policies that govern or apply to this site, including these terms of use; do not govern any linked websites. Before using and disclosing any personally identifying information of any of these linked websites, we encourage you to review such linked websites' policies.

Feedback: Jolilingerie.com welcomes feedback from our customers and other users of our online lingerie store. We would love to hear from you about what we are doing right or what we can be doing better. Feedback may be e-mailed to us at customerservice@jolilingerie.com Any feedback, content or other information sent to Jolilingerie.com, whether directly or through the site (collectively, the "Feedback") shall remain the property of the author but, by submitting the same to Jolilingerie.com, the author hereby grants to Jolilingerie.com a non-exclusive, irrevocable, royalty-free, freely-assignable (through multiple tiers) right and license to use such Feedback, in any medium, for any and all purposes, including but not limited to, commercial purposes (including, without limitation, product development, manufacturing, distributing and marketing), displaying publicly, reproducing, or creating derivative works there from.

Indemnification: YOU AGREE TO DEFEND, INDEMNIFY AND HOLD JOLILINGERIE.COM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSEES, AFFILIATES, DISTRIBUTORS, RESELLERS AND MARKETING REPRESENTATIVES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES AND COSTS INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COURT COSTS (COLLECTIVELY, THE "CLAIMS") ARISING OUT OF OR RELATING TO YOUR BREACH OF ANY OF THESE TERMS OF USE OR USE BY YOU OF THE SITE, EXCEPT TO THE EXTENT SUCH CLAIMS DIRECTLY RESULT FROM JOLILINGERIE.COMS’ OWN GROSS NEGLIGENCE. THIS INDEMNIFICATION OBLIGATION SHALL SURVIVE ANY TERMINATION OF THESE TERMS OF USE OR OF THE ONLINE LINGERIE SITE.

Miscellaneous entire agreement: These terms of use constitute the sole agreement between jolilingerie.com and you regarding your use of the site (including any purchases for services or lingerie and supplies made through the site) and the subject matter contained herein and fully supersede any and all other understandings or agreements, either oral or written. You acknowledge and agree that you have read and understand these terms of use and agree to be bound by the same.

Governing law; disputes; venue: These terms of use will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. You agree that any action you may bring against Jolilingerie.com relating in any way to your visit to the online lingerie Site or to products you purchase through the Site (including, but not limited to: bras, panties, sleepwear, sportswear, clothing, shapewear, swimwear) shall be brought in the state courts of California or the United States Federal Courts located in California and you consent to the personal jurisdiction of and venue in such courts and waive any claims of inconvenient or improper forum or similar claims or defenses.

Force majeure: Jolilingerie.com will not be liable in any amount for failure to perform, or delay in performing, any obligations hereunder if such delay or failure is caused by any event beyond its reasonable control.

Severability: If any provision of these terms of use as such may exist or may hereafter be amended, is found to be invalid, illegal or unenforceable for whatever reason, such provision shall be fully severable and the other remaining provisions shall remain in full force and effect, and shall be construed as if the illegal, invalid or unenforceable provision never comprised a part thereof. Furthermore, in lieu of such invalid, illegal or unenforceable provision there shall be added automatically in its place a provision as similar in its terms and intent to the illegal, invalid or unenforceable provision as may be possible and be legal, valid or enforceable.

No waiver: Any failure of Jolilingerie.com to enforce any provision of these terms of use shall not constitute a waiver of any rights under such provision or any other provision of these terms of use. Jolilingerie.com may only make such waiver by an express writing.

No assignment: Any rights or obligations granted to you hereunder may not be assigned or transferred to any other person or to any entity.

• You must email your request for return or refund within 7 days after the delivery date to customerservice@jolilingerie.com. No refunds will be issued after 7 days.
• Each return MUST have an RMA number, "Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
• The return mailing address will be provided along with your RMA number.
• One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
• When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. JoliLingerie.com will not be responsible for any shipping loss.
• The customer must inform JoliLingerie.com of any order discrepancy within 3 days of the delivery date. Physical damage to the returned product will void the RMA policy.
• All return(s) must be unwashed, unworn and in the original packing.
• The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. JoliLingerie.com will not reimburse any customer for the shipping cost of a returned product.
• Please allow 2-7 business days to process your return if we have stock.
• JoliLingerie.com reserves the right to refuse service that would void the return policy
• Please note that not all items are covered by our return policy.

  We suggest you read this return policy completely before you make your purchase. You can always contact us if you have any questions.

• Any item that is returned after the 7 day grace period.
• Any item that is not in its original condition, is physically damaged, or is missing a piece.
• For the health and safety of our employees, no returns of worn items will be accepted.
• We do not offer refunds on intimate garments containing an open or closed crotch (panties, thongs, bodysuits, teddies, v-strings, swimsuits, shapewear, etc.)
• We will only issue a return on intimate garments containing an open or closed crotch (panties, thongs, bodysuits, teddies, v-strings, swimsuits, shapewear, etc.) if there is a manufacturing defect.
• We will not accept a return on item(s) sold as a set (panty/bra, panty/camisole, panty/tank top sets) if a piece in the set contains an open or closed crotch (panties, thongs, bodysuits, teddies, v-strings, swimsuits, shapewear, etc.).

We like to think of our no return policy on lingerie with a crotch as a positive. You can rest assured that you will never purchase anything from us that has been tried on, sampled or returned. We only sell new unworn products.

Return shipping cost: In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for all costs of returning a product to JoliLingerie.com.

Restocking fee: A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or addressing errors: Canceled orders must be called before 11 a.m. EST. For any refused package or any returns to JoliLingerie.com due to incorrect addressing, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.

Return procedure: You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be emailed to customerservice@jolilingerie.com. JoliLingerie.com will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 30 days. All RMA numbers should be displayed on the outside of the box you are returning to JoliLingerie.com. If the original order was paid with a credit card, please provide the credit card number in your RMA request email so we can credit you back to the correct account.
Customers are responsible for shipping any returned products to JoliLingerie.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, and any other accessories provided by the manufacturer. JoliLingerie.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has rips, tears or excessive wear. Please allow 2 to 7 business days to process your returns.

All Clearance products purchased from JoliLingerie.com will not be accepted for returns.
For further assistance please e-mail customerservice@jolilingerie.com