- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- You must email your request for return or refund within 7 days after the delivery date to email@example.com. No refunds will be issued after 7 days.
- Each return MUST have an RMA number, "Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
- The return mailing address will be provided along with your RMA number.
- One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
- When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. JoliLingerie.com will not be responsible for any shipping loss.
- The customer must inform JoliLingerie.com of any order discrepancy within 3 days of the delivery date. Physical damage to the returned product will void the RMA policy.
- All return(s) must be unwashed, unworn and in the original packing.
- The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. JoliLingerie.com will not reimburse any customer for the shipping cost of a returned product.
- Please allow 2-7 business days to process your return if we have stock.
- JoliLingerie.com reserves the right to refuse service that would void the return policy
- Please note that not all items are covered by our return policy.
We suggest you read this return policy completely before you make your purchase. You can always contact us if you have any questions.
- Any item that is returned after the 7 day grace period.
- Any item that is not in its original condition, is physically damaged, or is missing a piece.
- For the health and safety of our employees, no returns of worn items will be accepted.
- We do not offer refunds on intimate garments containing an open or closed crotch (panties, thongs, bodysuits, teddies, v-strings, swimsuits, shapewear, etc.)
- We will only issue a return on intimate garments containing an open or closed crotch (panties, thongs, bodysuits, teddies, v-strings, swimsuits, shapewear, etc.) if there is a manufacturing defect.
- We will not accept a return on item(s) sold as a set (panty/bra, panty/camisole, panty/tank top sets) if a piece in the set contains an open or closed crotch (panties, thongs, bodysuits, teddies, v-strings, swimsuits, shapewear, etc.).
In stock orders placed by 1:00PM PST are typically shipped the same business day. We ship via U.S. Postal Service (USPS) and United Parcel Service (UPS).
We will do everything we can to expedite you order the same day, however, we can not guarantee it will ship the day you place it. Most orders will ship within 3 business days.
We will notify you of any backordered items along with lead time and any other relevant information within one business day of your original order. If any item is backordered you will be notified by email within 3 business days after placing your order. Backordered items are shipped as they become available.
When your order is shipped, you will receive an email confirmation containing a packing list and shipment tracking information.
This Privacy & Security statement applies only to the information collected online at Jolilingerie.com.
Information we collect online: General browsing information: Jolilingerie.com gathers navigational information during each visitor's use of our web site. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells Jolilingerie.com about the use of our web site by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our site. It also tells us about the technical efficiencies of our web site and services (i.e. the time it takes a visitor to connect to our web site or download pages). The navigational information helps us better understand a visitor's experience at Jolilingerie.com and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.
Categories of information collected include name, address, e-mail address, recipient's name and e-mail address, order information, telephone number, credit card information and messages or reminders you create.
Using personal information we collect online: Jolilingerie.com uses the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products or web site, including adding you to our print catalogue mailing list.
Joli Lingerie email: Joli Lingerie email allows you to receive exclusive information about special offers, media events, and new products. If at any time you would like to stop future delivery of Joli Lingerie email, please follow the removal instructions located at the bottom of each email. Asking to be removed from Joli Lingerie email will not prevent you from receiving e-mail communications relating to any online order you place at Jolilingerie.com, requests to participate in surveys about our products or other operational e-mail communications.
Privacy of children on our website: To ensure compliance with federal law, Jolilingerie.com does not knowingly collect or maintain information provided by children under the age of 13.
Security statement: Jolilingerie.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.
Browser compatibility / security: We designed Jolilingerie.com to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox and versions 1.2 or higher of Safari.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
All contents on Jolilingerie.com are licensed only for the personal, household, educational use by a single individual. Reproducing or redistributing content in any way is forbidden. Copying content from Jolilingerie.com, editing it and posting it on another site is also forbidden. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or in any way exploit, any of the Content or the Service in whole or in part. Framing of this site is forbidden.
Terms and conditions: Conditions of sale and payment terms. To purchase any product online from our Site, you must be at least eighteen (18) years of age or the applicable state age of majority. Prior to the purchase of any product or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products and services are final. All charges from those sales are nonrefundable.
Changes to prices or billing: Jolilingerie.com reserves the right, at any time, to change its prices and billing methods for all products sold, effective immediately upon posting on the site.
Order acceptance policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jolilingerie.com reserves the right at any time after receipt of your order to accept or decline your online lingerie order for any reason. Jolilingerie.com further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity of lingerie supplies you ordered of any item. Your order will be deemed accepted by Jolilingerie.com upon shipment of products or performance of services that you have ordered. Title to goods passes to you upon delivery to the common carrier. We may require additional verifications or information before accepting an online lingerie order.
Product descriptions: Jolilingerie.com makes all attempts to provide accurate descriptions of the products offered at www.jolilingerie.com. However, we do not warrant that the product descriptions found in our lingerie store is accurate, complete, reliable, current, or error-free. If a product offered by Jolilingerie.com is not as described, you may return it if it is in new and unused condition according to our return policies.
Mispriced products: Jolilingerie.com shall have the right to refuse or cancel any online lingerie orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Jolilingerie.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jolilingerie.com shall immediately issue a credit to your credit card account in the amount of the charge.
Inventory: Jolilingerie.com uses commercially reasonable efforts to keep accurate inventory information available for all products available for purchase through our online lingerie store. We cannot, however, guarantee that all products will be "in stock" at the time we seek to fulfill your order. Should this occur, we will notify you by e-mail that one or more of your purchased products are not available for timely shipment. At such time, you can do nothing, and we will fulfill your order once the product is available, or, if you prefer, you may cancel your order by contacting us before such item ships. If we determine that a backordered item will no longer be available, we will also notify you and automatically cancel your order.
Disclaimer: THE ONLINE LINGERIE SITE IS PROVIDED "AS IS," "AS AVAILABLE" AND WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY WITH RESPECT TO THE QUALITY, PERFORMANCE OR FUNCTIONALITY OF THE SITE OR WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SITE OR THAT THE ONLINE LINGERIE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. FURTHERMORE, JOLILINGERIE.COM MAKES NO WARRANTY THAT ANY DEFECTS, WHETHER KNOWN OR UNKNOWN, WILL BE CORRECTED, OR THAT THE ONLINE LINGERIE SITE WILL BE VIRUS-FREE. JOLILINGERIE.COM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN THOSE STATES, JOLILINGERIE.COMS' LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. ANY WARRANTIES WITH RESPECT TO PRODUCTS PURCHASED ARE LIMITED TO THOSE WARRANTIES EXPRESSLY MADE BY THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT PURCHASED WITH RESPECT TO SUCH PRODUCT.
Feedback: Jolilingerie.com welcomes feedback from our customers and other users of our online lingerie store. We would love to hear from you about what we are doing right or what we can be doing better. Feedback may be e-mailed to us at firstname.lastname@example.org Any feedback, content or other information sent to Jolilingerie.com, whether directly or through the site (collectively, the "Feedback") shall remain the property of the author but, by submitting the same to Jolilingerie.com, the author hereby grants to Jolilingerie.com a non-exclusive, irrevocable, royalty-free, freely-assignable (through multiple tiers) right and license to use such Feedback, in any medium, for any and all purposes, including but not limited to, commercial purposes (including, without limitation, product development, manufacturing, distributing and marketing), displaying publicly, reproducing, or creating derivative works there from.
Force majeure: Jolilingerie.com will not be liable in any amount for failure to perform, or delay in performing, any obligations hereunder if such delay or failure is caused by any event beyond its reasonable control.
No assignment: Any rights or obligations granted to you hereunder may not be assigned or transferred to any other person or to any entity.
Return Policy for Refund: You may return most items sold by JoliLingerie.com within 7 days from the delivery date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in “as new” condition in the original packaging and include all Merchandise Tags. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.
We cannot accept returns of certain items for a refund, including:
We like to think of our no return policy on lingerie with a crotch as a positive. You can rest assured that you will never purchase anything from us that has been tried on, sampled or returned. We only sell new unworn products.
Return shipping cost: In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for all costs of returning a product to JoliLingerie.com.
Restocking fee: A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
Canceled orders or addressing errors: Canceled orders must be called before 11 a.m. EST. For any refused package or any returns to JoliLingerie.com due to incorrect addressing, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.
Return procedure: You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be emailed to email@example.com. JoliLingerie.com will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 30 days. All RMA numbers should be displayed on the outside of the box you are returning to JoliLingerie.com. If the original order was paid with a credit card, please provide the credit card number in your RMA request email so we can credit you back to the correct account.
Customers are responsible for shipping any returned products to JoliLingerie.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, and any other accessories provided by the manufacturer. JoliLingerie.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has rips, tears or excessive wear. Please allow 2 to 7 business days to process your returns.
All Clearance products purchased from JoliLingerie.com will not be accepted for returns.
For further assistance please e-mail firstname.lastname@example.org